Frequently Asked Questions

Everything you need to know about your Rough Trade order.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original, unopened packaging. Please note that vinyl records and limited edition media must remain sealed to be eligible for a refund.

Can I track my order?

Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products authentic?

Absolutely. We source all our merchandise, vinyl, and equipment directly from official distributors and labels to ensure 100% authenticity and high quality.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.