Returns & Exchanges

At Rough Trade, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, sealed condition. If your vinyl is warped or your gear is defective, our team is committed to making it right through a swift exchange or refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully pack your items in their original mailer or equivalent protective packaging to ensure they arrive back to us without damage.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing